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“Our Data-Link units allow us time to fix the problem or shut equipment down before the threshold where damage is likely to occur. Not knowing of high temperatures in our equipment rooms is a big deal. To avoid the loss of telephone service, the system’s ability to notify us of alarms is crucial.”

Terry Schimon - Telecom Network Specialist for Pierce County

Asentria Telecom Solution Center

Welcome to Asentria telecom solutions. Organizations today depend upon their networks to increase productivity and reduce network infrastructure and maintenance costs. Accordingly, these networks must be secure and perform reliably in order to accommodate geographically dispersed users. However, unplanned remote site downtime due to power and equipment failure, and adverse environmental conditions are some of the major causes of unplanned network downtime. There is an expanding need from business customers looking to service providers to support their remote computer and telephony rooms with customer premise equipment. IT professionals responsible for providing high availability networks are becoming increasingly aware of the need to protect these vital, yet vulnerable remote customer sites.

In addition to maintaining and improving existing base station infrastructure, operators must continually deal with the added pressures of managing dispersed remote site roll outs. The deployment of geographically distributed base stations has become strategically important. And, never before has there been such demand to build in reliability, and to operate more efficiently.

Asentria TeleManagement products enhance Operational Support Systems (OSS) and maintenance operations by allowing service providers to monitor, analyze and manage their remote telephone and computer network equipment at remote customer sites.

Asentria TeleManagement products enable companies to provide new services within customer's networks. By providing highly secure remote access, and by controlling a remote technician's ability to affect equipment on a customer's network, Asentria enables telecom operators and PBX vendors to provide a single CPE device that addresses customer network security concerns, and sell enhanced remote maintenance services.

Asentria offers a family of proven products that deliver proactive remote site monitoring, access, and control. Asentria provides three primary areas of protection for Telecom environments.

Environmental Conditions

Monitor and receive alarms on excess temperature, humidity, water, intrusion, pressure, fire, etc.

Monitor Equipment and Cycle Power
Monitor remote equipment such as servers, transceivers, routers, and more. Asentria proactively monitors batteries for low voltage, and cycle's power, helping you avoid significant loss of equipment by identifying problems before they become a crisis.

Network Outage
If a microwave transceiver or Ethernet connection goes down, the NOC is unable to communicate with that site. Asentria' out-of-band remote dial-up enables the NOC to remotely control and reboot equipment.

Managing Customer Premise Equipment

Customer-premises equipment or customer-provided equipment (CPE) refers to any equipment and inside wiring located at a customer’s premises and connected with a carrier's telecommunication channel(s) at the demarcation point. The demarcation point is a point established in a building or business complex that separates customer equipment from telephone company equipment. CPE generally refers to telephones, DSL modems, cable modems, and set-top boxes for use with a service providers' service; also included are key phone systems and private branch exchanges (PBXs). While the opportunity for managed CPE service growth has great promise, there are many challenges that service providers face. The new and varied technologies implemented at remote sites is usually more than just a traditional PBX voice system, and often exceeds the monitoring capabilities of traditional remote monitoring devices. Immediate and secure access has never been more of a concern, yet many older monitoring devices lack the required security, or they are too complicated to set up. Furthermore, the demands for high system availability require monitoring and response that go beyond the simple unintelligent monitoring

While the opportunity for managed CPE service growth has great promise, there are many challenges that service providers face. The new and varied technologies implemented at remote sites is usually more than just a traditional PBX voice system, and often exceeds the monitoring capabilities of traditional remote monitoring devices. Immediate and secure access has never been more of a concern, yet many older monitoring devices lack the required security, or they are too complicated to set up. Furthermore, the demands for high system availability require monitoring and response that go beyond the simple unintelligent monitoring.

Element Management Systems

An Element Management System (EMS) manages diverse network elements. Typically, the EMS monitors the functions and capabilities within each network element, but does not manage the traffic between different network elements in the network. To support management of the traffic between itself and other network elements, the EMS can communicate with higher-level Network Management Systems (NMS). A typical enterprise contains many different network elements. However, each device normally requires a vendor-specific element management system in order to effectively manage the network element. Therefore, multiple management stations may be polling network elements for the same information, and data collected by the different systems is stored in separate databases, creating undue administration overhead. The EMS provides the foundation to implement a telecommunications management layer that can plug into OSS architectures to enable service providers to meet customer needs for rapid deployment of new services, as well as meeting stringent quality of service requirements.

Asentria EMS solutions

The challenge that today’s service providers face is that there is more pressure than ever to keep their remote customer equipment up and running, as customers continue to demand higher levels of reliable service. Businesses are under increasing pressure to fix problems more quickly, and competitive cost pressures continue to mount. Thus, there is a growing need for remote site management solutions that can help service providers monitor, access and control all of the equipment that they have based in remote or understaffed locations.

By helping companies avoid failures from poorly performing equipment that threaten end-user service expectations, Asentria helps network administrators to better control and predict the performance of their remote site infrastructure. Our products are designed to provide a new level of protection by shielding end-users from remote site equipment failure, and enabling network administrators with optimized alert response times due to equipment failure, inconsistent equipment operation and environmental conditions. Any one of these elements can cause end-users to experience service problems. Over 10,000 organizations and service providers worldwide rely upon Asentria for ensuring secure, proactive monitoring that can make the difference between an inconsequential event and critical downtime.

With Asentria’s unique position within the network, service providers are no longer blind to what is happening in remote equipment sites, and no longer have to wonder about the customer experience. They can have complete remote site visibility brought to their desktops. Asentria enables service providers to monitor, manage equipment located at remote customer offices. Asentria’s EMS solution delivers a unifying management platform with a single point of management through which remote administrators can monitor, access, and control equipment from any vendor that is SNMP-enabled, non-SNMP/non-networked, and environmental conditions such as fans, temperature, humidity, security sensors, and much more. Asentria’s EMS consists of two primary components:

1. TeleBoss, a family of Telecom Site Controllers that reside at the customer premise to securely access, monitor, control and collect data from PBXs, other telecommunications infrastructure, and environmental conditions; and SiteBoss, a family of Remote Site Controllers that are located in remote equipment sites such as cellular towers, microwave sites, broadband wireless towers, TV and radio towers, and other remote facilities.

2. SitePath, a secure administration portal that provides a centralized management platform for the network operations center (NOC) to monitor TeleBoss and SiteBoss Controllers, and the managed equipment behind them. Together, TeleBoss, SiteBoss and SitePath work in combination to monitor and manage the health of vital telecommunications infrastructure.

Asentria’s SitePath administration portal and Tele-Boss Controllers create a standard process and user interface for network operators wherever they may be located. This simplifies training costs, and provides faster deployment of next generation managed services that require secure, flexible and efficient network operations.

Asentria site monitoring solutions provide the missing protection and control over all aspects of dispersed remote Telecom sites that IT departments require, to safeguard vital equipment located in remote and understaffed locations. Asentria enables administrators to be instantly alerted when current or potential problems occur, and take immediate action to do repairs, or prevent impending problems, thus quickly resolving issues and ensuring continual uptime.

Asentria helps administrators cost-effectively manage their remote Telecom infrastructure, while extending confidence and security to ensure availability, integrity and cost-efficiencies. By helping service providers avoid failures from poor performing equipment that threaten end-user service expectations, Asentria enables you to better control and predict your remote Telecom infrastructure. Our products are designed to provide a new level of protection by shielding end-users from remote site equipment failure, and enabling administrators with optimized alert response times due to equipment failure, inconsistent equipment operation and adverse environmental conditions. Any one of these conditions can cause end-users to experience service problems.

To learn more about how Asentria can protect your remote Telecom sites click on the links below to see customer case studies.

Why Voice Still Matters
Burlington Telecom Case Study
Plugging the Holes in a Telecom Network