Support

 

Support Overview
Support FAQ
Tips and Tricks
Help Tech Support Help You
Product Support Resources
Contact Support

“Through the use of Asentria’s SNMP-Link, we can now remotely survey our entire network, including our security, power and alarm equipment. Their products are seamlessly integrated into our network, and help us avoid expensive labor and installation costs.”
Jim Wemette, Manager of Systems Engineer at Burlington Telecom


Animated Tutorials


Our Animated Tutorials illustrate Asentria product features to help you better understand products capabilities and advantages. Please select the tutorial you would like to view from the list below.


Omnitronix animated presentations

IPRC

IP Record Collection — how Asentria products can help you collect CDR data over an IP connection.


Using Serial Alarms

Asentria products catch text conditions in your CDR data upon receiving it, and issue alarms based on your specifications.


Multi-line alarm records

Asentria products can send alarms based on multi-line records, as well as single-line records.


Web Interface

The SL81 has a Web browser interface, allowing you to set the unit up from graphical menus in addition to a terminal screen.


Custom Alarm Integration

Asentria products can automatically interface with your PBX and extract alarms that wouldn't normally be sent.


SNMP Trap Capture

Several Asentria products can capture SNMP (Simple Network Management Protocol) Traps sent by other devices, and convert them into standard text-based alarm messages.